Shipping Policy

At Medano, we take pride in delivering authentic cultural caps and accessories with care and reliability. Our shipping policy explains how orders are processed, shipped, and delivered within Pakistan and internationally.

1. Order Processing Time

All orders are processed within 1 to 2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.

If an item is out of stock or requires additional time, our team will notify you promptly.

2. Shipping Within Pakistan

We offer fast and reliable delivery across Pakistan through trusted courier services.

Estimated Delivery Time

  • Major Cities (Karachi, Lahore, Islamabad): 2 to 4 working days

  • Other Cities & Towns: 3 to 4 working days

  • Remote Areas (villages, interior regions): 3 to 5 working days

Shipping Charges

Shipping charges are calculated based on:

  • Your city

  • Order weight and size

  • Courier service rates

Estimated charges range from PKR 180 to PKR 250, depending on location.
Exact delivery charges will be shown at checkout.

Cash on Delivery (COD) is available across Pakistan.

3. International/Worldwide Delivery

Medano proudly delivers worldwide. Shipping charges and delivery times vary based on destination country.

Estimated Global Delivery Time

  • Middle East: 5 to 10 working days

  • Europe: 7 to 12 working days

  • USA & Canada: 10 to 15 working days

  • Australia & Asia Pacific: 8 to 14 working days

International Shipping Charges

International rates depend on:

  • Destination country

  • Order weight and product quantity

  • Courier service used (DHL, Skynet, etc.)

Exact charges will appear during checkout.
Custom duties or import taxes (if applicable) are the customer’s responsibility.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via WhatsApp, email, or SMS.
You can track your parcel in real-time through the courier’s website.

5. Delays

Delivery delays may occur due to:

  • Weather conditions

  • Courier limitations

  • International customs clearance

  • Peak season load

Medano is not responsible for delays caused by courier companies or customs processes, but we always assist our customers to resolve issues quickly.

6. Undeliverable Packages

If the courier is unable to deliver your parcel due to:

  • Incorrect address

  • No response

  • Refusal to accept parcel

The customer will be responsible for re-delivery charges.

7. Customer Support

For any shipping or delivery-related questions, contact us:
📞 +92 335 3647093
📩 info.medanopk@gmail.com
🌐 www.medano.pk