Privacy Policy

Last updated: December 4, 2025

MedanoPK operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MedanoPK is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: credit card, debit card, payment account details, form of payment, and transaction confirmation.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items you view, add to your cart, wishlist, purchase, return, or exchange, as well as your past transactions.

  • Communications: information you share when contacting customer support or messaging us.

  • Device information: device type, browser, network connection, IP address, and unique identifiers.

  • Usage information: details on how you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, place an order, or communicate with us.

  • Automatically, through cookies, tracking technologies, and your device when you use our Services.

  • From service providers, such as payment processors, shipping partners, and analytics tools.

  • From business partners or third parties, as allowed by applicable law.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your information to:

  • Process orders and payments

  • Fulfill and ship your orders

  • Manage your account

  • Enable returns and exchanges

  • Send you notifications about your orders

  • Recommend products and personalize your shopping experience

Marketing and Advertising

We may use your information to:

  • Send promotional emails, SMS, and marketing communication

  • Show tailored ads based on your interests and browsing behavior

Security and Fraud Prevention

We use your information to:

  • Authenticate your account

  • Detect or prevent fraud

  • Protect our platform and systems

If you choose to create an account, you are responsible for keeping your login credentials secure.

Communicating with You

We use your information to provide customer support and maintain our relationship with you.

Legal Reasons

We may use your information to comply with legal obligations and respond to governmental or legal requests.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

  • With Shopify, and service providers that help operate our store (IT, payment processing, storage, analytics, shipping).

  • With business and marketing partners, including those who help deliver targeted advertising.

  • With your consent, such as when sharing information for deliveries or social media integrations.

  • Within our corporate group, including affiliates.

  • During business transactions, such as mergers or restructuring.

  • To comply with legal obligations, enforce policies, or protect rights and safety.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information related to your use of our website to provide and improve its platform.

Information you submit on our store may be transmitted to Shopify or third parties located outside your country. Shopify may also use data from your interactions with our store and other merchants to provide enhanced services and analytics features.

To learn more about Shopify’s data practices or to exercise your rights regarding Shopify’s processing of your information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

Our Services may link to third party platforms or websites. We are not responsible for the privacy practices or security of such websites. You should review their privacy policies before interacting with them.

Information you post on social media or public platforms may be visible to others and is not controlled by us.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority in your jurisdiction.

If we learn that we have collected such information, we will delete it promptly.

Security and Retention of Your Information

While we implement commercially reasonable security measures, no method of transmission or storage is completely secure.

We retain personal information for as long as necessary to:

  • Maintain your account

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right of Portability

  • Managing Communication Preferences (you can unsubscribe anytime)

You can exercise these rights through the Services or by contacting us.

We may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf.

We do not discriminate against customers for exercising their rights.

Complaints

If you have concerns or complaints about our data practices, you may contact us using the information below. Depending on your location, you may also contact your local data protection authority.

International Transfers

We may transfer your personal information outside your country for the purposes listed in this Privacy Policy.

If transferring out of the EEA or UK, we rely on standard contractual clauses or approved mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact:

Email: info.medanopk@gmail.com
Phone/WhatsApp: +92 300 3838755